Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in shrink wrap, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at support@badcomet.co. If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Please note that return shipping costs, as well as the original shipping fee for sending the item to you, will be deducted from your refund.

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, or if you have any questions, please don’t hesitate to contact us at support@badcomet.co.

 

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All request can be made via Hive by following the link below:

https://www.hiveinteractive.net/supporttickets/project/110?inventory=32

 

Order Cancellation Policy

You may cancel your order only while it is still in the “Order Created” stage. We are able to cancel your order if your order status is still under “Order Created” when we review your request.
  • To review your order status, click “View your order” in your confirmation email.
  • To request a cancellation, email us at support@badcomet.co.
* Please note: Cancellation requests are only reviewed during our business hours (Monday–Friday, 9:30 AM – 6:30 PM KST), and your order must still be in the “Order Created” stage at the time of review.
Because all orders are automatically forwarded to our fulfillment partners for processing, we are unable to cancel an order if its status changes before your request is reviewed.

Once your order status is marked as “Processing” or “Shipped”, it indicates that the item is already being packed or has been dispatched. At this stage, cancellations are no longer possible. As our fulfillment partners continue to integrate automated systems, we are unable to intervene once the shipping process has begun.

We can only issue a refund once the shipment has been returned to us in its original condition. Please note that all return shipping costs are the responsibility of the customer. For more information please refer to the Refund section above.