Contact Us

We're here to help! Reach out to us, and we'll see that we get back to you within 1-3 days. We aim to provide quick responses to all your inquiries.

Replacements
Retail/Distribution
Localization
General Support
  1. We will do our best to deliver games of the highest quality, but there may be instances out of our control where you may receive defective products. We are always happy to replace defective items, but we ask that replacement requests be made within 3 months of the date the item was delivered. Replacement requests after the 3-month mark will incur a fee, including component costs, shipping costs, and customs and/or duties, if any. Therefore, we please ask that the product be thoroughly reviewed for abnormalities within 3 months of arrival.
  2. Replacements will be fulfilled through Hive. Please click the button below to create your ticket in Hive.
  3. ⭐IMPORTANT⭐ Uploading Proof of Purchase (photo of receipt or order confirmation) is ESSENTIAL. For Box Damages, please include photos of the package box along with the shipping label.
  4. It takes approximately 3 weeks for the replacement orders to be confirmed and shipped from Hive’s warehouse in Greece. We thank you for your patience and understanding as we try to get these replacements out to you.
  5. As replacement packages are often small, there usually are never customs or fees incurred to receive these replacements but in the event they do, please take a picture or a snapshot of the receipt and let us know! We’ll be sure to take the appropriate measures to make sure we can reimburse you for the amount.
Replacement Request Form

If you are a retailer, please click the button below to proceed with the retailer registration. Upon approval, access to purchases at retailer prices on our website will be enabled. For any other questions, please contact us at info@badcomet.co.

Retailer Registration

For inquiries on localizing our products please contact Michael.
michael@mobvanguard.com