Replacement Shipping

Replacement orders are processed differently from standard orders and may take more time to prepare and ship. Each part is individually picked and packed, which adds to the lead time. We appreciate your patience while we carefully handle your replacement.

For region-specific shipping timelines and customs information, refer to the details below:

🟫 Shipping to Australia & New Zealand

Replacement orders to Australia and New Zealand are shipped via VFI, our logistics partner based in China. Please note that delivery may take up to 2 months from the time your replacement is confirmed.

  • Processing Time: Replacements are typically processed within 1 week.
  • Shipping to Regional Hub: Orders are shipped via hub shipping — VFI consolidates shipments into containers and sends them to regional hubs.

    ⏱️ Estimated time to hub: 21 days

  • Domestic Delivery from Hub: Once the package arrives at the regional hub, it is handed to local couriers.

    ⏱️ Estimated local delivery time: 2–14 days

  • Tracking: Available after the package reaches the local hub and is handed off to a domestic courier.
  • Customs & Duties: No duties or taxes are expected.

🟥 Shipping to Asian Countries

Replacement orders to India, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam are fulfilled by VFI, based in China.

  • Processing Time: Usually processed within 1 week.
  • Shipping Method:
    • China, Hong Kong, and Macau: Shipped directly from the warehouse. Delivery usually within 5 business days.
    • All other countries: Shipped via hub shipping. Delivery proceeds in two stages: to regional hub, then to customers.
  • Tracking:  For direct shipments, tracking is provided once dispatched. For hub shipments, tracking is provided after the package reaches the local hub and is handed off to the local courier.
  • Estimated Time to Hub (after order confirmation):
Country Avg. Time to Hub (Days)
Taiwan ~7 days
Japan / South Korea ~14 days
Malaysia / Singapore / Vietnam ~21 days
India / Thailand / Philippines ~30 days
Indonesia ~45 days

Please note: The above estimates are the average time it takes for products to arrive at the regional hubs in each country.

  • Shipping from Hub to Customers: 2–14 days
  • Customs & Duties: No duties or taxes are expected.

🟨 Shipping to Canada & Mexico

Replacement orders to Canada and Mexico are shipped via Gamerati, based in the U.S.

  • Processing Time: Replacements are typically processed and shipped within 1–3 business days after confirmation.
  • Delivery Time: ~5 business days after shipping.
  • Tracking: Tracking information will be provided by Gamerati once the replacement is dispatched.
  • ⚠️ P.O. Box addresses cannot be used.
  • ⚠️ Customs & Duties: Even if your replacement is provided free of charge, you may still be required to pay customs duties, import taxes, or handling fees when the package enters your country. Unfortunately, we are unable to offer DDP (Delivered Duty Paid) service for Canada and Mexico at this time. As such, you will be responsible for paying any applicable customs charges directly to your local customs authority before receiving your package. These fees are not included in your order, and we are unable to reimburse them.

⬜ Shipping to Europe

Replacement orders to European countries are shipped via Spiral Galaxy, based in the UK.

  • Processing Time: Shipped within 2–3 weeks of confirmation.
  • Delivery Time: Usually delivered within 3–6 business days after shipping.
  • Tracking: Not available for these shipments.
  • ⚠️ Customs & Duties: 
    • For EU countries: No duties or taxes are expected
    • For non-EU countries (e.g., Switzerland, Norway): Even if your replacement is provided free of charge, you may still be required to pay customs duties, import taxes, or handling fees when the package enters your country. Unfortunately, we are unable to offer DDP (Delivered Duty Paid) service at this time. As such, you will be responsible for paying any applicable customs charges directly to your local customs authority before receiving your package. These fees are not included in your order, and we are unable to reimburse them.

⬛ Shipping to the United Kingdom

Replacement orders to the UK are also shipped via Spiral Galaxy, based in the UK.

  • Processing Time: Shipped within 2–3 weeks of confirmation.
  • Delivery Time: Usually delivered within 3–6 business days after shipping.
  • Tracking: Not available for these shipments.
  • Customs & Duties: No duties or taxes are expected.

🟦 Shipping to the United States

Replacement orders to the U.S. are shipped via Gamerati, based in the U.S.

  • Processing Time: Shipped within 1–3 business days of confirmation.
  • Delivery Time: ~10 business days after shipping.
  • Tracking: Tracking is provided by Gamerati once the replacement is dispatched.
  • Customs & Duties: No duties or taxes are expected.

🟪 Replacement Orders to the Rest of the World

Replacement orders to countries not listed above are fulfilled by Spiral Galaxy, based in the U.K.

  • Processing Time: Shipped within 2–3 weeks after confirmation.
  • Delivery Time: Varies depending on the destination country and courier availability.
  • Shipping Method: Shipped via international express couriers such as DHL Express, UPS, or similar services.
  • Tracking: Not available for these shipments.
  • ⚠️ Customs & Duties: Even if your replacement is provided free of charge, you may still be required to pay customs duties, import taxes, or handling fees when the package enters your country. Unfortunately, we are unable to offer DDP (Delivered Duty Paid) service at this time. As such, you will be responsible for paying any applicable customs charges directly to your local customs authority before receiving your package. These fees are not included in your order, and we are unable to reimburse them.