SUPPORT
- We will do our best to deliver games of the highest quality, but there may be instances out of our control where you may receive defective products. We are always happy to replace defective items, but we ask that replacement requests be made within 3 months of the date the item was delivered. Replacement requests after the 3-month mark will incur a fee, including component costs, shipping costs, and customs and/or duties, if any. Therefore, we please ask that the product be thoroughly reviewed for abnormalities within 3 months of arrival.
- Replacements will be fulfilled through Hive. Please click the button below to create your ticket in Hive.
- ⭐IMPORTANT⭐ Uploading Proof of Purchase (photo of receipt or order confirmation) is ESSENTIAL. For Box Damages, please include photos of the package box along with the shipping label.
- It takes approximately 3 weeks for the replacement orders to be confirmed and shipped from Hive’s warehouse in Greece. We thank you for your patience and understanding as we try to get these replacements out to you.
- As replacement packages are often small, there usually are never customs or fees incurred to receive these replacements but in the event they do, please take a picture or a snapshot of the receipt and let us know! We’ll be sure to take the appropriate measures to make sure we can reimburse you for the amount.
GET IN TOUCH
We’d love to hear from you! Any suggestions and feedback are welcome!
Oh, and of course we love to work with retailers. Please e-mail us.
