POLICY
Kickstarter Policy
1) By pledging to this project, you acknowledge that the final art, materials, and contents of the product are subject to change and may differ from what is presented in this Kickstarter campaign.
2) We’ll ask for your shipping information after the campaign via the pledge manager. If you do not log in to the pledge manager and confirm your pledge within 4 weeks of our notification, you agree that we have fulfilled our obligations to you in full for any payment or donations received. If you wish to confirm your pledge after the 4-week deadline, we may choose to either refund or ship your pledge at our discretion.
3) You agree that if your address is based in a country other than one that is specifically listed as “Friendly”, you are responsible for any and all additional charges, which may include but are not limited to paying customs tax, paying sales tax, confirming address information, etc.
4) We cannot ship to PO Boxes, so this type of address will not be accepted.
5) If a product is shipped to the address provided by you in our Pledge Manager and the package is returned to us as undeliverable, you will be responsible for paying the full cost of shipping to have the products shipped back out to you.
Non-Discrimination Policy
1) At Bad Comet Games, everyone is equal. We will not discriminate and will continually work to not include any discrimination against any on the basis of any status; Age, Religion, Ethnicity, Nationality, Disability, Gender, Sexual orientation, and more.
2) We will take great steps to be supportive in our work and act in accordance to this policy. If in an uneventful moment, though unintentional, discrimination is unfortunately found in our work, we will take measures to make sure this is swiftly managed.
Refund Policy
1) If you’d like to request a refund before your item ships, you must make the request at least one full week (7 days) before the listed ship date. Be aware that, in order to account for the fee charged by Kickstarter, we can only offer a 90% refund at best.
2) If you’d like to request a refund after you receive the item and there are no defects with the product, you agree to be responsible for shipping it back to us and any and all charges this entails. After we receive the item and we determine that it is in acceptable condition, we will offer you a 90% refund. Refund requests must be made within 30 days of the date the item was delivered.
3) For all refund requests, please contact us via Kickstarter messages or email us at [email protected].
Replacement Policy
- We will do our best to deliver games of the highest quality, but there may be instances out of our control where you may receive defective products. We are always happy to replace defective items, but we ask that replacement requests be made within 3 months of the date the item was delivered. Replacement requests after the 3-month mark will incur a fee, including component costs, shipping costs, and customs and/or duties, if any. Therefore, we please ask that the product be thoroughly reviewed for abnormalities within 3 months of arrival.
- Replacements will be fulfilled through Hive. Please click here to create your ticket in Hive.
- ⭐IMPORTANT⭐ Uploading Proof of Purchase (photo of receipt or order confirmation) is ESSENTIAL. For Box Damages, please include photos of the package box along with the shipping label.
- It takes approximately 3 weeks for the replacement orders to be confirmed and shipped from Hive’s warehouse in Greece. We thank you for your patience and understanding as we try to get these replacements out to you.
- As replacement packages are often small, there usually are never customs or fees incurred to receive these replacements but in the event they do, please take a picture or a snapshot of the receipt and let us know! We’ll be sure to take the appropriate measures to make sure we can reimburse you for the amount.